"I want to express my deepest gratitude and respect for Ann D. Rice at H&R Block / Resolution Excellence IFY for a job well done in helping us resolve our tax issues in record time! Such professionalism and excellent customer service, in addition to a very quick turnaround time in completing the returns that needed to be submitted within a critical due date. I must say that with Ann, the work seemed so effortless! And she didn’t miss to accompany her assurances with kindness and a smile that came from the heart. Because of her professionalism, we would be amiss if we went anywhere else for similar services. We simply love Ann and her teammates at the Knoxville, IA office!! THANK YOU SO MUCH, Ann!!!"